NetSupport ServiceDesk’s in-built automated workflow processes are at the core of the product’s ability to help IT teams manage support desk efficiency. These processes also come to the fore when tracking performance against formal SLAs that have been...
A user can transfer files between their PC and a user’s workstation using a simple drag and drop interface – even drop a file directly onto the desktop when viewing a remote machine.
As every organisation is unique, NetSupport ServiceDesk allows for the customisation of many key features within the solution. From operator functionality to the creation of specific data entry fields, NetSupport ServiceDesk can be tailored to fit seamlessly into your...
In addition to supporting simple tasks like transferring files from machine A to B, NetSupport Manager goes one step further by offering file distribution, a range of complementary tools that allow remote hands-on access and tools supporting inter-company...
Danny Mallalieu from IT Support explains “We use several pieces of software that require the users to be logged out of the program, to run certain routines. We’d have to go around the office and warehouse telling people to log out because...
Did you know that you can communicate with your Windows, Mac and Linux desktop users or unattended information displays on the move from an Android tablet/smartphone or iPad, iPod or iPhone. Free to download from Google Play, Amazon App Store and iTunes, the...
Did you know that the Monitor Mode feature in NetSupport Manager allows a user to display a thumbnail view of all connected Client workstations simultaneously? The size of these thumbnails can be adjusted to suit. In addition, the user can mouse over a specific...
With NetSupport Notify, did you know that each message can carry a priority level from “general news” to “technical alerts” or even a “critical emergency”, allowing site administrators and security personnel to use NetSupport Notify...
