NetSupport ServiceDesk recently updated for even easier IT support! 

Everyone knows the helpdesk is the heart of any IT environment, which is why it’s vital to have the right tools to handle any support challenge.  

Using NetSupport ServiceDesk, IT technicians are equipped with tools to effortlessly track, organise, manage and answer the toughest support challenges. 

With these latest enhancements, NetSupport ServiceDesk makes managing workloads even easier and IT support more efficient! 

Improve efficiency with these new enhancements: 

  • Manage workloads easily: ‘Circular’ or ‘Load balance’ options automatically assign new tickets to operators in turn or to those who have the fewest open tickets. Plus, with an ‘out of office’ option now included, operators marked as ‘out of office’ will be excluded from any Circular or Load balance assigning options set. 
  • Save more time: Preview image files attached to an incident, copy images into an incident, and assign default categories for ‘incidents’, ‘problems’ and ‘change requests’. 
  • Flexible connections: Additional SQL database connection provider options to support different methods of connecting to the SQL server. 

To learn more about visit, www.netsupportservicedesk.com – or to see it in action, request a personalised demo below! 

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